Shipping Policy
Welcome to Shoesan Website (hereinafter referred to as "we" or "our"). To deliver superior services and adhere to the principles of openness and transparency, we have formulated this Shipping Policy (hereinafter referred to as "this Policy"). Please carefully read the following terms before placing an order, as your order placement and purchase behavior will be deemed as acceptance of all provisions herein.
1. Service Coverage
We offer an extensive shipping service that aims to reach customers worldwide. Currently, our delivery network covers numerous countries and regions. When placing an order, simply fill in your shipping address accurately, and our system will automatically verify whether the address falls within our service scope. Please note that if your delivery address is in a remote or special area, it may result in extended delivery times and additional shipping costs.
2. Order Processing & Delivery Timelines
Our objective is to fulfill your order and ship the products in accordance with the delivery address specified in your order and the estimated shipping date provided at checkout (which will be updated in your order confirmation). The detailed timeline for order processing and shipping is as follows:
- Order Processing: Upon successful order placement, we will process your order within 2 business days.
- Tracking Number Notification: Once your order is processed and the items are prepared for shipment, a logistics tracking number will be sent to the email address associated with your order via email.
- Shipping & Estimated Delivery: After order processing and stock preparation, the shipment will be dispatched within 3 business days. Deliveries are made from Monday to Friday (excluding public holidays), with an estimated delivery time of 7 to 15 business days. For remote areas, the delivery time may be extended by an additional 3 to 5 business days. For the most up-to-date delivery details, please track your shipment using the provided tracking number on the official website of the respective logistics carrier.
- Disclaimer on Estimated Delivery Times: The estimated delivery times are for reference only. If we anticipate a delay in meeting the estimated delivery date, we will make every reasonable effort to notify you promptly. You may either wait patiently or contact the logistics carrier directly for updates. However, to the maximum extent permitted by law, we shall not be liable for any losses, liabilities, costs, damages, charges, or expenses incurred by you due to delivery delays.
- Logistics Status Updates: Logistics carriers typically update the shipment status within 48 hours of receiving the package. If you have any inquiries regarding the logistics status, please check the official website of the corresponding logistics company using your tracking number.
3. Delivery Arrangements & Address Modifications
3.1 Basic Delivery Principles
We will arrange shipment based on the delivery address and recipient information provided by the payer. If the shipment cannot be delivered to the specified address or the recipient is unreachable, we will contact you via the contact details provided in your order to assist with address modification, recipient update, alternative pickup arrangements, or order cancellation.
3.2 Address Modifications Before Shipment
If you need to modify the shipping address after placing an order, please complete the modification before your order is shipped. We will not be held responsible for any damage, loss, or other consequences arising from unapproved address modifications made without prior contact with our customer service team.
3.3 Address Modifications After Shipment
If you request an address modification after the order has been shipped, we will assist you by contacting the logistics carrier. If the carrier allows for in-transit interception and address modification, we will coordinate the change on your behalf. If interception is not possible, the address can only be modified once the package arrives at the original shipping address provided in your order. All logistics costs incurred due to such post-shipment address modifications shall be borne by you.
3.4 Receipt & Verification
You may be required to sign for the package upon delivery. If you have any questions or concerns upon receipt, please contact us through the contact information displayed on our website. We can provide proof of delivery if necessary. If your order status shows "Delivered" or "Signed For" but you have not received the package, please contact our customer service immediately, and we will assist you in resolving the issue.
3.5 Restrictions on Delivery Locations
In certain cases, we may be unable to deliver to specific locations due to logistical or regulatory constraints. In such instances, we will notify you via the contact details provided during order placement and arrange for order cancellation or shipment to an alternative valid address.
4. Product Packaging
We provide standard packaging for all products, which may include (but is not limited to) product boxes, moisture-proof bags, deodorizing sachets, packing paper, non-woven bags, etc. The specific packaging materials may vary depending on the nature and size of the product to ensure safe transportation.
5. Logistics Partners
All orders placed on our website will be delivered by third-party logistics carriers after successful processing. For most international orders, we cooperate with renowned logistics providers such as DHL and FedEx. Upon receiving your tracking number, please visit the official website of the respective carrier to track your shipment.
6. Shipping Fee Calculation
We strive to offer free standard shipping for all orders.
7. Liability Limitations & Disclaimers
7.1 Transfer of Risk
Once the products are shipped to you, all risks associated with the products (including loss, damage, or theft) will be transferred to you on the delivery date, unless the delay or damage is caused by our breach of contractual obligations (see Clause 7.3 for details). We shall not be liable for any loss or damage to the products occurring after the risk has been transferred to you. Any breach of your contractual obligations may affect your future shopping eligibility on our website.
7.2 Failed Delivery Attempts
If you are unable to receive or collect the package, we will attempt to contact you. The logistics carrier may arrange for redelivery on the next business day or return the package to our warehouse. You may contact our customer service team or the logistics carrier directly to resolve the issue.
7.3 Unreasonable Refusal of Delivery
If you unreasonably refuse to accept the delivery, resulting in delayed delivery or non-receipt, or if you fail to accept the delivery or collect the package from the carrier within one week of the initial delivery attempt, we may (without prejudice to any other rights or remedies available to us) take one or both of the following actions:
- Charge you for all reasonable fees and costs incurred by us as a result of the refused delivery;
- Notify you of the immediate cancellation of the applicable order if the products cannot be reshipped or collected due to your unreasonable refusal. In such cases, we will refund any payments received from you under the order (after deducting reasonable administrative fees, including shipping costs, return shipping costs, and any storage fees as specified in Clause 7.3.1).
7.4 General Liability Limitations
Except as otherwise required by applicable law, we shall not be liable for any delay or failure to perform our obligations under this Policy, nor for any loss or damage (including indirect or consequential damages such as loss of profits, data, or business opportunities) claimed by you.
7.5 Maximum Liability Cap
To the extent permitted by applicable law, our total liability to you in connection with this Policy or the products supplied hereunder shall be limited to the total purchase price of the products and services related to the claim. Under no circumstances shall we be liable for any indirect, special, or incidental damages, including but not limited to loss of business profits.
7.6 Force Majeure
We shall be exempt from performing our obligations under this Policy if such performance is hindered or prevented by events beyond our reasonable control, including but not limited to strikes, lockouts, riots, industrial disputes, fires, storms, natural disasters, legal regulations, or government actions.
8. General Provisions
- This Policy applies to all transactions where we supply products to you through our website.
- In the event of any inconsistency between this Policy and any order you submit or other agreements (verbal or written) between you and us, this Policy shall prevail unless otherwise agreed in writing by both parties.
- If any provision of this Policy is deemed illegal, invalid, or unenforceable at any time, such invalidity or unenforceability shall not affect the validity and enforceability of the remaining provisions, which shall remain in full force and effect.
9. Frequently Asked Questions (FAQs)
9.1 Why did I only receive part of my order?
If your order contains multiple items, they may be shipped separately due to inventory location or product characteristics. Please wait patiently for the remaining items. You will receive a separate shipping notification (including a unique tracking number) for each shipment. You can check the shipping status of each item by logging into your account, viewing the order details, and using the corresponding tracking number on the logistics carrier's official website.
9.2 Why hasn't my logistics status been updated?
If the logistics status does not update immediately after shipment, please do not worry. Logistics carriers may require up to 48 hours to process and update the shipment information in their system. We recommend checking the status again after 48 hours. If the status remains unchanged beyond this period, please contact our customer service for assistance.
10. Policy Updates
We reserve the right to revise or update this Shipping Policy at any time. Any changes will be posted on this page immediately upon taking effect. We encourage you to review this Policy regularly to stay informed of the latest terms. Your continued use of our shipping services after the updates will constitute acceptance of the revised Policy.
11. Final Interpretation Right
The final interpretation of this Shipping Policy shall rest with Shoesan Website.
