Terms & Conditions
1. Introduction
Shoesan (hereinafter referred to as "this Website" or "We") formulates these Terms and Conditions (hereinafter referred to as "these Terms") with a rigorous and responsible attitude. The purpose of these Terms is to clarify the rights and obligations between you (hereinafter referred to as "User" or "You") and us when you access, browse, or use the products and/or services provided on this Website. We are committed to protecting the legitimate rights and interests of both parties and ensuring the orderly operation of transactions and services. Before you access, browse, or use this Website and its related services, please carefully read and fully understand all provisions of these Terms. Your access, browsing, or use of this Website or its related services shall be deemed as your full understanding and acceptance of all provisions of these Terms. If you do not agree with any provision of these Terms, please immediately stop accessing, browsing, or using this Website and its related services.
2. Definitions
User: Refers to a natural person, legal person, or other organization that accesses, browses, or uses the products and/or services provided on this Website.
Account: Refers to the user account registered by you on this Website through the specified registration process, which is used to log in and use the relevant services of this Website.
Services: Refers to all products and/or services provided by this Website, including but not limited to product display, online shopping, order processing, and customer service.
Third-Party Services: Refers to products or services provided by third parties that are linked or embedded on this Website, including but not limited to payment services, logistics services, etc.
3. Confirmation and Acceptance of Terms
1).Before registering an account on this Website or using the services provided by this Website, you shall carefully read and fully understand these Terms.
2).By clicking the "Confirm" button, checking the "Agree" box, or completing the account registration process, you confirm that you have fully understood and accepted all provisions of these Terms, and agree to be bound by these Terms. 3
3).If you are a minor, you must obtain the consent and supervision of your guardian before accepting these Terms and using the services of this Website, and your guardian shall bear the corresponding legal responsibilities for your behavior.
4. Scope of Application of Terms
These Terms apply to all users who access, browse, or use the products and/or services provided on this Website. These Terms apply to all products and/or services provided on this Website. The third-party services linked or embedded on this Website shall be subject to the relevant terms of the third party, and these Terms do not apply to such third-party services. We shall not be liable for any disputes arising from the use of third-party services.
5. Description of Service Objects
The services provided by this Website are mainly for users with full capacity for civil conduct. If you do not have full capacity for civil conduct, you must use the services under the supervision of your guardian. We reserve the right to review the qualification of service objects. For users who do not meet the service object requirements or violate relevant laws of Hong Kong and regulations and these Terms, we have the right to refuse to provide services or terminate the provision of services.
6. Account Registration and Use
1)When registering an account, you shall provide true, accurate, complete, and valid information in accordance with the prompts on this Website, and complete real-name registration as required by relevant laws of Hong Kong and regulations.
2)You shall properly keep your account and password, and be responsible for all behaviors conducted through your account. If your account is stolen or used improperly due to your own reasons, you shall bear the corresponding losses and responsibilities.
3)If there is any change to the registered information, you shall update it in a timely manner. If you provide false, inaccurate, incomplete, or invalid information, we have the right to refuse to provide services, freeze or close your account, and you shall bear the resulting legal consequences.
4)Each user is only allowed to register and use one account. We have the right to handle accounts that are registered or used improperly (such as multiple accounts registered by the same user) in accordance with the rules, including but not limited to freezing, closing, or canceling the account.
5)You may apply to cancel your account in accordance with the specified procedures. After the account is canceled, we will handle your relevant information in accordance with the provisions of the Privacy Policy.
7. User Code of Conduct
Prohibited Acts on This Website: You shall not engage in the following acts when using this Website:
Violating relevant national laws of Hong Kong, regulations, public order, and good customs;
Stealing, hijacking, or improperly using other users' accounts;
Interfering with or disrupting the normal operation of this Website, or invading the Website's system or data;
Forging or tampering with transaction information, order data, etc.;
Other acts that violate these Terms or disrupt the order of this Website.
Prohibited Acts Using Products or Services of This Website: You shall not use the products or services provided by this Website to engage in the following acts:
Engaging in illegal and criminal activities such as money laundering, fraud, and smuggling;
Infringing upon the intellectual property rights, portrait rights, privacy rights, and other legitimate rights and interests of others;
Spreading illegal, obscene, violent, discriminatory, or other harmful information;
Providing false information to defraud others' property or interests;
Other acts that violate laws of Hong Kong, regulations, or public morality.
8. Services Provided
Product Display and Sales: We provide online display and sales services for various products on this Website.You can browse product information, place orders, and purchase products through this Website.
Order Processing: We provide order confirmation, payment verification, logistics arrangement, and order tracking services to ensure the smooth completion of your transactions.
Customer Service: We provide customer service support through multiple channels, answering your inquiries about products, orders, after-sales service, etc.
Information Push: With your consent, we will push information about new products, promotional activities, and service updates that may be of interest to you.
Other Services: We may provide other relevant services in accordance with business development needs, and will notify you of the specific content of the services through appropriate means.
9. Introduction to Payment Services
Payment Methods: This Website supports multiple payment methods, including but not limited to credit card payment (Visa, Mastercard, American Express and so on), third-party payment platforms, etc. The specific available payment methods are subject to the display on the order payment page.
Payment Responsibilities: You shall complete the payment in accordance with the order amount and payment deadline specified on this Website. If you fail to complete the payment within the specified time, the order may be automatically canceled.
Payment Security: We will cooperate with formal and qualified payment service providers to ensure the security of your payment process. However, you shall properly keep your payment account information and verification codes. We shall not be liable for any losses caused by the leakage of your payment information due to your own reasons.
10. Intellectual Property Rights
All intellectual property rights related to this Website (including but not limited to trademarks, patents, trade secrets) are owned by us or the relevant right holders who have authorized us.
All text, images, logos, designs, and other content on this Website are protected by intellectual property laws of Hong Kong and regulations. Without our or the relevant right holders' prior written permission, you shall not copy, reproduce, distribute, transmit, display, modify, or use them for any commercial or non-commercial purposes.
We reserve the right to take legal measures to safeguard our intellectual property rights, including but not limited to issuing warning notices, filing lawsuits, etc.
11. Disclaimer
We will make reasonable efforts to ensure the normal operation of this Website and services, but we do not guarantee that the Website and services will be free from interruptions, delays, errors, or omissions. We shall not be liable for any losses caused by force majeure, technical failures, network problems, or other reasons not attributable to us.
The product information, images, and descriptions on this Website are for reference only. We will try our best to ensure the accuracy of the information, but we do not guarantee the accuracy, completeness, or timeliness of the information. The actual product shall prevail.
We shall not be liable for any indirect, incidental, special, or consequential losses arising from your use of this Website or services, unless such losses are caused by our intentional or gross negligence.
12. Compensation and Liability
If you violate these Terms, relevant laws of Hong Kong and regulations, or infringe upon the legitimate rights and interests of us or any third party, you shall bear the corresponding legal responsibilities and compensate us and the relevant third parties for all losses (including but not limited to direct losses, indirect losses, litigation fees, attorney fees, etc.) caused thereby.
If a third party claims rights against us due to your violation of these Terms or the publication of illegal or infringing content, you shall actively cooperate with us to defend against the claim and compensate us for all losses caused thereby.
13. Applicable Laws and Regulations
The conclusion, effectiveness, interpretation, performance, and dispute resolution of these Terms shall be governed by the laws of Hong Kong. If there are no relevant provisions in the applicable laws of Hong Kong and regulations, reference may be made to international trade practices and industry conventions.
14. Shipping Policy
Shipping Methods: We entrust formal international logistics companies (such as DHL, FedEx) to provide shipping services. The specific shipping method shall be determined according to the destination, product type, and other factors.
Shipping Time: The estimated shipping time is for reference only, which may be affected by factors such as logistics, customs clearance, and weather. We will try our best to arrange shipping in a timely manner, but we do not guarantee the exact arrival time.
Receipt of Goods: You shall check the goods in a timely manner after receiving them. If there is any problem with the goods (such as damage, shortage), you shall contact us within the specified time and provide relevant evidence.
Liability for Shipping: We shall not be liable for any losses caused by force majeure, logistics company errors, improper delivery due to incorrect recipient information provided by you, or other reasons not attributable to us.
Please note: For more details on our shipping policy, please refer to our shipping policy.
15. Privacy Policy
We attach great importance to the protection of your personal information. The collection, use, storage, transmission, and protection of your personal information shall be subject to the Privacy Policy of this Website. The Privacy Policy is an integral part of these Terms. By accepting these Terms, you also agree to the provisions of the Privacy Policy.
Please note: For more details on our privacy policy, please refer to our privacy policy.
16. Refund Policy
Refund Conditions: You may apply for a refund in accordance with the following conditions:
The goods are defective, damaged, or inconsistent with the description on the Website;
The goods are not delivered within the agreed time due to our reasons;
Other situations that meet the refund requirements specified by relevant laws of Hong Kong and regulations or these Terms.
Please note: For more details on our refund policy, please refer to our refund policy.
Refund Application Process: To apply for a refund, you shall contact our customer service within the specified time, provide relevant evidence (such as photos of defective goods, order information), and go through the refund application procedures.
Refund Processing Time: After we confirm that the refund conditions are met, we will process the refund through the original payment method within a reasonable time (usually 3-5 business days). The specific time for the refund to arrive shall be subject to the processing speed of the payment institution.
Non-Refundable Situations: We will not accept refund applications in the following situations:
You apply for a refund without legitimate reasons after using the goods;
Other situations that do not meet the refund conditions.
17. Disputes and Arbitration
Negotiation: Any disputes arising from the performance of these Terms or related to the services of this Website shall first be resolved through friendly negotiation between you and us.
Arbitration: If the negotiation fails, either party may submit the dispute to the Arbitration Association for arbitration in accordance with its current effective arbitration rules. The arbitration award shall be final and binding on both parties.
Litigation: If the dispute cannot be resolved through arbitration or arbitration is not applicable, either party may file a lawsuit with the court having jurisdiction over the place where we are located.
18. Severability
If any provision of these Terms is deemed invalid, illegal, or unenforceable by a court or arbitration institution with jurisdiction due to non-compliance with relevant laws of Hong Kong and regulations, such provision shall be deemed severable from these Terms and shall not affect the validity, legality, and enforceability of the other provisions of these Terms. The invalid, illegal, or unenforceable provision shall be replaced by a valid, legal, and enforceable provision that is closest to the original intention of the provision.
19. Final Interpretation Right
Except as otherwise specified by relevant laws of Hong Kong and regulations, we reserve the final interpretation right of these Terms. If you have any questions about the interpretation of these Terms, please contact us for consultation.
20. Updates and Changes to the Policy
We may update or modify these Terms from time to time in accordance with changes in relevant laws of Hong Kong and regulations, industry practices, or business needs. If there are material changes to these Terms (such as changes in the scope of services, changes in user rights and obligations, etc.), we will notify you and explain the content and reasons for the changes. Your continued use of the services of this Website after the changes to these Terms take effect shall be deemed as your acceptance of the updated Terms. If you do not agree with the updated Terms, you should stop using the services of this Website and cancel your account if necessary.
21. Contact Us
If you have any questions, opinions, or suggestions regarding these Terms or the services of this Website, you may contact us.
